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Right of withdrawal

You have the right to withdraw from the contract within a period of 14 days without giving any reason in writing (e.g. by letter, fax, e-mail).  The termination period shall commence upon receipt of this notification in writing, however not before receipt of the goods by the recipient (where similar goods are delivered on a recurring basis, then not before receipt of the first part delivery) and also not before fulfillment of our duty to provide information according to article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB as well as our obligations according to § 312g in the first sentence of  paragraph 1 BGB in conjunction with article 246 § 3 EGBGB. The timely dispatch of the withdrawal of the goods shall be deemed sufficient for compliance with the revocation term. :

The withdrawal must be sent to:

cyber-Wear Heidelberg GmbH

Elsa-Brändström-Str. 4

68229 Mannheim

or via e-mail to: pm@cwmail.org

Fax: +49(0)621 30 983-444



You may use the attached standard withdrawal form which is however not mandatory.  You can download the withdrawal form or a clear statement on our website:

Withdrawal Document


 and then send it to us by fax, e-mail or post. If you decide to use this option, we will send you confirmation that we have received the revocation immediately (e.g. by e-mail). The revocation period is met if the communication concerning the exercise of the right of withdrawal is sent by the consumer before the end of the deadline.

Consequences of cancellation

In the event of effective cancellation, the benefits mutually received shall be returned and derived benefits (e.g. interest), if applicable must be returned within 14 days from the day on which the communication of withdrawal is received. We use the same method of payment that you used for the initial transaction regarding the refund unless specifically agreed otherwise; in no event will you be charged for this refund. We may withhold the reimbursement until we have received the goods or until you have given us proof that the goods have been returned, whichever is the earlier date. The goods must be returned immediately to us and in any case within 14 days from the day on which you cancelled the contract at the latest. The deadline is met when the goods are returned within 14 days prior to the deadline.



You must only bear the cost of returning the goods. But, in the event that you cannot return the goods received or can return them only in an impaired condition, you shall have to pay compensation for the value accordingly. You are only responsible for the impairment of the goods and for services not used if the merchandise has been improperly used and for utilization that exceeds the test of the characteristics and functional reliability of the goods.  By “checking the function and effectiveness” is meant trying out and examining each individual product like it is possible in an ordinary shop.

-End of the information about the rights of withdrawal-


Information about the exclusion of the right of withdrawal

The right of cancellation does not apply for the delivery of goods that:

-     have been produced  according to customers‘ specifications or clearly tailored to the customers’ personal requirements or not suited for return shipment due to their composition.

-     are easily perishable or when the expiry date has been exceeded,

-     are not suitable for return shipment for health protection or hygiene reasons if the seal has been removed after delivery,  

-     have been inseparably mixed with other goods after delivery due to their nature, 

-     are classified as alcohol beverages.